Edge UOL enhances telecom client’s business with BPag solution
100% web-based payment process manager revolutionizes physical stores to deliver excellent customer service
In the dynamic telecommunications market, efficiency and security in financial transactions are crucial for business success. In this context, BPag, a 100% web-based payment gateway system offered by Edge UOL, stands out by providing a robust and reliable solution for companies in the sector.
In this case, Edge UOL implemented BPag in more than 500 stores for the client, as well as creating over 900 user accesses to the system, thereby enhancing the company’s business. The first stores began operations in January 2024, fully utilizing the solution.
Edge UOL also provided a customized report for the client, which, with filtered information based on their needs and demands, allowed for more accurate results.
Our challenge
The biggest challenge for Edge UOL was understanding how our BPag solution could add value to this new client project and promote continuous improvement in telecom services in their physical stores, ensuring a project with minimal obstacles that flowed efficiently and accurately. Being comprehensive and intuitive, the solution allows for integration, processing, and management of online payments and offers multiple payment options.
How we solved it
- We held several meetings with the client to understand how the BPag solution could assist in this new project and how the company’s managers could oversee financial reports and purchases made in each physical store.
- We trained the project’s key points of contact, delivered an intuitive back-office application usage manual to the client’s employees, and registered over 900 new users.
- Managers received training to enhance their application of the solution in physical stores and to generate customized and segmented reports.
- We implemented the BPag solution in more than 530 physical stores, and since then, the technology has aided sales with greater practicality, speed, and efficiency compared to the previous payment method.
Key results
- The BPag solution’s implementation alongside the client’s project resulted in increased operational speed and efficiency, as well as reduced manual errors, better stock control (since everything is connected online), and faster payment processing, leading to more efficient operations.
- Improvement in customer satisfaction and a reduction in cart abandonment due to the ability to offer multiple payment methods and a simplified experience.
- Increased innovation in physical stores, providing customers with a unique experience.
Our differentiators
- Understanding the client’s needs to develop a customized proposal focused on reducing operational costs and improving the end consumer’s experience.
- Proven excellence and guaranteed data security through PCI-DSS certification.
- Simplification of processes with our payment gateway, improved transaction times, various available functionalities, compliance in financial operations, and integration with risk analysis agencies.
- Reports with data that contribute to faster and more efficient decision-making, and communication with a unified system, offering payment options both in Brazil and internationally.
- Hosting in state-of-the-art data centers, ensuring high availability.
