Service Management
Transform the service experience for employees and customers with Edge UOL
Edge UOL provides Corporate Service Management tools that streamline request handling, boost productivity, and elevate the quality of services delivered.
Our solutions empower your company to deliver an efficient and tailored service experience, optimizing processes to meet user demands with speed and precision.
Why invest in Corporate Service Management?
Business success depends directly on the quality of services provided to customers and employees.
A service management solution is vital to standardizing, automating, and enhancing this delivery, ensuring compliance with privacy regulations and maintaining a high standard of excellence.
How Edge UOL's service management solutions benefit your business?
Enterprise IT Service Management - ITSM
- Service Desk Plus: intelligent automations, no-code and low-code customizations, corporate service desk, native IT integrations and business integration reports.
Customer Service Management
- Support Center Plus: multichannel support, dedicated business unit tracking and automated request handling. Contract, SLA, account and contact management.
IT Asset Management
- Asset Explorer: IT asset inventory management, software and license compliance, purchase orders, contracts, CMDB.
Benefits
IT and Business Integration: manage IT and business services centrally and cohesively
Self-Service Productivity: deploy a customizable self-service portal
Ticket Management: organize and track requests, ensuring a quick view of each step
Intelligent Automation and Process Standards: standardize processes with efficiency and compliance
IT Asset Management: gain a centralized view of IT assets for accurate decision-making
SLA Compliance: maintain adherence to Service Level Agreements while providing support
More on ManageEngine
Discover how Edge UOL can help transform your company's IT
Identity and Management Access
Manage, control, and protect digital identities and privileged access.
Unified Endpoint and Security Management
Manage and secure desktops, servers, laptops, mobile devices, and web browsers.
IT Operations Management
Gain greater control and management of networks, servers, and applications.
Security Event Management
Keep your network protected from cyberattacks.
Analytics
Anticipate issues and seize opportunities by turning data into insights.
Discover more about this technology
Edge UOL deciphers technology in straightforward, easy-to-understand language to transform your company's IT area.
Get in touch
Our team of specialists is ready to meet your company's demands, so it can achieve better results.
