Governance
Rely on Edge UOL for high IT Governance in your environment
A well-structured Governance Service, based on the best industry practices and structured workflows, guarantees excellence and aligns your company with business requirements.
Edge UOL’s authority is evidenced by various certifications our experts have achieved (ISO 9001:2015, 2000, 27001, ISAE 3402, PCI DSS), accrediting Edge UOL to provide high-quality services focused on your company’s demands.
We ensure efficient delivery management
We consider your company’s culture, strategic directions, and external factors such as competitors, suppliers, and regulations.
Edge UOL works alongside your company to understand your challenges and to map, design, and deliver all governance processes related to documentation, automations, trainings, and setting indicators.
Need to transform your company for Agile Governance? Count on Edge UOL!
We use best practices from Scrum and Kanban, and we establish a process of continuous improvement.
Edge UOL has professionals with know-how in the main ITSM processes.
We implement crisis management, incident, change, problem management, CMDB, Service Desk, and NOC processes.
Benefits
Contractually defined SLAs
Task automation for daily operations
Service delivery standardization
Process mapping and revision
Regular evaluation of project execution
Delivery roadmap inspired by Design Thinking
Routine assessments of resource utilization
Monitoring with established performance indicators
Development of ITSM, business, and cybersecurity processes
Effective delivery using agile methodologies (Scrum and/or Kanban)
Professionals certified by leading industry vendors
Application of COBIT and ITIL frameworks to enhance each process
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Managed Services
Services and support for Infrastructure Governance, user support, and more
Intelligent Monitoring and Observability
Identify the underlying cause of problems through evaluation and understanding of systems
Squads
Multidisciplinary teams with specialists that serve your company in a personalized way
SAP Services
We implement and manage SAP Basis for diverse environments
Patch Management as a Service
Protect your systems with Patch Management as a Service
Discover more about this technology
Edge UOL deciphers technology in straightforward, easy-to-understand language to transform your company's IT area.
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Our team of specialists is ready to meet your company's demands, so it can achieve better results.
