Edge UOL

    Discover how we transform the IT area of ​​the best companies on the market.

    Who we are Careers News

    ManageEngineseta

    Take control of your company’s IT with integrated and secure management tools.

      Identity and Management Access Service Management Unified Endpoint and Security Management IT Operations Management Security Event Management Analytics

    Hybrid & Multicloud Servicesseta

    Count on specialists to ensure your applications run with maximum security and efficiency.

      Migration and Modernization FinOps CCoE – Cloud Center of Excellence Well Architected

    Edge VMware Cloudseta

    Use hybrid cloud with the security of having the support of one of the most important players in the market.

      Edge VMware Cloud Disaster Recovery as a Service (DRaaS) Secure Desktop (DaaS) Edge Computing Multicloud Integration Platform

    AI Operationsseta

    Minimize manual interactions in the IT environment, enhancing security and productivity.

      Managed Services Intelligent Monitoring and Observability MySQL Heatwave Patch Management as a Service DevOps Data & Analytics Artificial Intelligence Squads SAP Services Oracle Experts

    Cybersecurityseta

    Protect information and systems, delivering benefits to companies and their customers.

      AI Security Operations Center (SOC) EndPoint Protection Web Application Protection Vulnerability Management Incident Response Brand Protection Monitoring Password Vault Privileged Access Management (PAM)

    Private Networksseta

    Provide your company with Private Network solutions that only an end-to-end integrator can offer.

      Consulting Network Management Private Network Implementation (4G and 5G)

    Payment Solutionsseta

    Handle payments, invoice issuance, and document transfer with credibility and data security.

      BPag - Payment gateway Notanet - Invoice issuing platform EDI Transfer - Transfer of tax files

    Hosting and Colocationseta

    Outsource efficiently, maintaining control over everything your company needs.

      Hosting Colocation
Partners Cases

    Get Inspired

    Tech Universe seta

    Learn about technological innovations and how they can benefit your company.

    Tech Insights seta

    Articles, events, and information to go beyond and dive deep into each technology. Be inspired to transform your company.

    Articles E-books Events Web series
Contact Us EN
  • EN - Inglês
  • BR - Português (Brazil)
Cases/

UMA – Edge UOL’s AI-powered tool

AI Operations Performance
UMA – Edge UOL’s AI-powered tool

UMA: the virtual assistant for speed and quality of service

UMA is the virtual assistant developed by Edge UOL that uses artificial intelligence to increase efficiency and agility in customer service. Automated through chatbot, the solution was implemented in the company’s own operations and reduced the average call resolution time by 40%.

Our challenges

  • Improve the customer experience;
  • Add value to the service operation;
  • Increase assertiveness;
  • Ensure more agility.

Our solution

Development of a virtual assistant by chatbot to carry out:

  • Screening of tickets;
  • Activation in Portuguese for notification of crisis;
  • Automatic scheduling for acting on tickets;
  • Monitoring of SLA for services according to the contract;
  • Presentation of the Client’s X-ray;
  • Response to the ticket status request.

Our differentials

  • 55% reduction in the screening of tickets;
  • 90% increase in communication agility and effectiveness to notify stakeholders;
  • Provision of professionals for more technical and creative activities;
  • 40% reduction in average solving time;
  • Automation of repetitive and daily activities for greater productivity;
  • User autonomy;
  • Change and crisis management via Slack;
  • Restructuring of team activation via Slack;
  • Integration with Jira;
  • Integration with monitoring tool.

AI Operations applied

Discover how Edge UOL can help transform your company's IT area

AI Operations

Artificial intelligence for IT operations with cutting-edge technology

Contact us Read more

Managed Services

Services and support for Infrastructure Governance, user support, and more

Contact us Read more

More Success Stories

GovOps ITSM

GovOps ITSM

Finance Governance

GovOps ITSM

Edge UOL revolutionizes Agile Governance in IT for the banking sector.

Read our Case study
Web Application Protection (WAF)

Web Application Protection (WAF)

Cybersecurity Finance

Web Application Protection (WAF)

In record time, Edge UOL implements cybersecurity tool to enhance protection for a banking client.

Read our Case study
Payment Gateway BPag

Payment Gateway BPag

Finance Service

Payment Gateway BPag

100% web-based payment process manager revolutionizes physical stores to deliver excellent customer service.

Read our Case study
Private Networks

Private Networks

Private Networks Transport

Private Networks

Edge UOL’s Private Networks boost productivity for an airport industry client.

Read our Case study
Read more Case studies

Get in touch

Our team of specialists is ready to meet your company's demands, so it can achieve better results

Contact usseta
Logo Edge UOL

Edge UOL

Who we are Careers Partners News

Partners

Case Studies

Solutions

ManageEngine Hybrid & Multicloud Services Edge VMware Cloud AI Operations Cybersecurity Private Networks Payment Solutions Hosting and Colocation

Tech Universe

Cybersecurity Cloud Computing Payment Gateway ITSM and IT Governance IoT and Edge Computing Autonomous Operations Digital Transformation Private Networks

Tech Insights

Articles E-books Events Web series

Contact Us

Grupo UOL
Privacy Policy
Terms of use
Information security
Quality management policy
Accessibility
facebook Edge UOL linkedin Edge UOL youtube Edge UOL instagram Edge UOL
© Edge UOL - 2021 - 2025 - All rights reserved
Logo LVT