Voiter Bank adopts automation to optimize process execution and requalify task management
With the support of Edge UOL, Voiter Bank began to rely on an organizational model for routine tasks based on service automation.
Resources continue to be implemented in different stages of work, but already show a positive impact on the operational fluidity of the teams involved in the work routine.
The initiative contributes to offering better visibility of all activities and reduces the number of operational failures.
Voiter Bank, founded in 2019, bases its customer approach on technology, credit, and the capital market as levers to enable creative solutions in various sectors of the economy.
Our challenge
Edge UOL’s challenge was to support the client in transitioning the organizational methodology for routine tasks directly related to banking activities. Previously, this work was entirely manual, compromising the speed of deliveries and the utilization of the workforce for strategic tasks for the business.
How we solved it
- To ensure the automation of services and demands for Voiter Bank, we used Edge UOL’s Innovation Studio Autonomous Operations
- We organized and documented all information about the routines performed so that employees could have a clear view of the workflow.
- We aligned with Voiter Bank’s team at each stage of the process so that the automation performed by the Zabbix tool, available in the client’s environment, could be implemented according to the area’s needs.
- We implemented monitoring of all routine execution, so that a notification is generated in case of non-execution within the established deadline.
Main results
- Reduction of approximately 25% of operational costs related to optimizing and qualifying the workforce.
Our differentials
- Multidisciplinary team with extensive experience in operating virtual environments with a large volume of data.
- Application of methodology and expertise in disruptive and innovative technologies for application in clients.
- Technical capacity for observation and agile approach to challenges.
- Professionals with a development profile ready to understand the client’s needs and automate activities
Customer statement
"The organizational capacity of our team was a fundamental point for us to begin to understand, evaluate, and plan our work more broadly and assertively. With the automation implemented and executed by the Edge UOL team, we can now delegate tasks more easily and optimize the service of all our employees,"
Carlos Netto
CIO of Voiter Bank.
