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Collaboration aims to develop strategic and effective solutions tailored to each organization’s specific needs
Edge UOL, a Brazilian company specializing in IT infrastructure services, announces a partnership with ManageEngine, a division of Zoho Corporation and a leader in providing IT management solutions for companies, with the goal of enhancing the IT operations of Brazilian organizations.
The main objective of this collaboration is to develop innovative solutions for IT service management and cybersecurity to meet the unique needs of each organization, managing workflows, and helping protect digital assets from increasingly sophisticated online threats.
“We offer organizations a fully unified and holistic IT management platform, enabling them to provide a better and more secure digital experience for users. The partnership with Edge UOL reinforces our mutual goal of improving IT service management and cybersecurity resilience in Brazilian organizations,” says Kishore Kumaar, Country Manager of ManageEngine Brazil.
Partnership advantages
Edge UOL will play a key role in delivering ManageEngine’s advanced suite of IT management solutions to a broader audience of regional companies looking to gain control over their IT, regardless of their size or industry.
The collaboration is further strengthened by Edge UOL’s structured processes and vast experience in integrating and customizing IT service management (ITSM) tools. The company’s governance team, consisting of technical and business experts, ensures efficient and tailored implementation of the solutions, along with continuous support, managed services, and transparent communication with clients.
“With the increase in cyberattacks and the growing complexity of IT environments, the demand for robust solutions has never been greater. The partnership between ManageEngine and Edge UOL responds to this need by combining our advanced capabilities with Edge UOL’s local expertise and infrastructure,” Kumaar added.
The key differentiator of this partnership in relation to ITSM is the combination of Edge UOL’s expertise in IT management with ManageEngine's advanced and customizable tool, ServiceDesk Plus. This approach provides an integrated and personalized solution for each client.
Integration with ManageEngine’s broad range of cybersecurity solutions, especially Endpoint Central, will be offered through Edge UOL’s Patch Management as a Service, covering identity and access management, threat detection, and response, ensuring the highest security standards.
Cybersecurity innovation
“We are excited to join forces with ManageEngine, which shares our commitment to innovation and excellence in ITSM and cybersecurity solutions,” said Leonardo Schumacher Almeida, Head of AI Operations Studio and Cloud Services at Edge UOL. “This partnership will enable us to deliver even more effective services to protect our customers against constantly evolving cyber threats.”
In addition, Edge UOL customers will have access to specialized technical support, training, and consulting, management, and administration services, maximizing the use of ManageEngine tools in their operations.
“Recognizing the unique needs of each client, the two companies will work together to develop customized solutions capable of addressing the specific security challenges of each organization,” concluded Rodrigo Rangel Lobo, COO of Edge UOL.
Source: Cryptoid, Canal Executivo
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