Edge UOL

    Discover how we transform the IT area of ​​the best companies on the market.

    Who we are Careers News

    ManageEngineseta

    Take control of your company’s IT with integrated and secure management tools.

      Identity and Management Access Service Management Unified Endpoint and Security Management IT Operations Management Security Event Management Analytics

    Hybrid & Multicloud Servicesseta

    Count on specialists to ensure your applications run with maximum security and efficiency.

      Migration and Modernization FinOps CCoE – Cloud Center of Excellence Well Architected

    Edge VMware Cloudseta

    Use hybrid cloud with the security of having the support of one of the most important players in the market.

      Edge VMware Cloud Disaster Recovery as a Service (DRaaS) Secure Desktop (DaaS) Edge Computing Multicloud Integration Platform

    AI Operationsseta

    Minimize manual interactions in the IT environment, enhancing security and productivity.

      Managed Services Intelligent Monitoring and Observability MySQL Heatwave Patch Management as a Service DevOps Data & Analytics Artificial Intelligence Squads SAP Services Oracle Experts

    Cybersecurityseta

    Protect information and systems, delivering benefits to companies and their customers.

      AI Security Operations Center (SOC) EndPoint Protection Web Application Protection Vulnerability Management Incident Response Brand Protection Monitoring Password Vault Privileged Access Management (PAM)

    Private Networksseta

    Provide your company with Private Network solutions that only an end-to-end integrator can offer.

      Consulting Network Management Private Network Implementation (4G and 5G)

    Payment Solutionsseta

    Handle payments, invoice issuance, and document transfer with credibility and data security.

      BPag - Payment gateway Notanet - Invoice issuing platform EDI Transfer - Transfer of tax files

    Hosting and Colocationseta

    Outsource efficiently, maintaining control over everything your company needs.

      Hosting Colocation
Partners Cases

    Get Inspired

    Tech Universe seta

    Learn about technological innovations and how they can benefit your company.

    Tech Insights seta

    Articles, events, and information to go beyond and dive deep into each technology. Be inspired to transform your company.

    Articles E-books Events Web series
Contact Us EN
  • EN - Inglês
  • BR - Português (Brazil)
News/

Edge UOL Boosts Client Experience Using Artificial Intelligence

November 30th, 2023
Innovation Infrastructure Private Networks
By Edge UOL
Edge UOL Boosts Client Experience  Using Artificial Intelligence

The company’s Innovation Studio Autonomous Operations delivers transformative solutions through the preventive use of AI and reduces the number of critical incidents by 40%

Edge UOL, a Brazilian company specializing in IT infrastructure services, is reinforcing its commitment to innovation by incorporating artificial intelligence (AI) and generative AI into its range of services, driving operational excellence and personalizing client interactions. By using advanced technologies to offer agile and adaptable solutions in an increasingly competitive market, the Innovation Studio Autonomous Operations is the primary driver for the use of AI and the epicenter of these initiatives within the organization.

“Contributing to the growing adoption of state-of-the-art technologies reflects our ongoing commitment to offering innovative solutions. After using AI as a pivotal tool for analyzing the use of our clients’ computing resources, we were able to anticipate the implementation of proactive actions that minimize critical incidents,” explains Gabriel Redoval, Head of Autonomous Operations at Edge UOL. In 2023, services related to Innovation Studio Autonomous Operations showed a 40% reduction in critical incidents. “For 2024, we plan to further expand the use of AI and generative AI. We are going to invest in more advanced analytics and explore opportunities for integration into strategic decision-making processes,” completes Redoval.

The purpose of integrating these emerging technologies into Edge UOL’s services is to improve client experience, automate processes, and offer efficient and personalized responses. The company uses integrations through OpenAI APIs (Application Programming Interfaces), such as ChatGPT, as well as predictive analytics and automation solutions.

Another Edge UOL initiative that uses AI is the UMA (Unified Message Automation) project, which was created to manage the ITSM tool’s ticket control, integrating notifications to users via Teams, phone calls, text messaging (SMS), and other channels. This solution streamlines team collaboration, significantly reduces average service time, and provides more effective responses to clients.

Edge UOL also makes comprehensive use of AI in its services through advanced tools that include the use of observability tools, state-of-the-art ITSM, and in-house solutions that process data from various sources. Its aim is to ensure operational agility and optimization, both in analytics—to provide more natural and efficient interactions—and in automation and problem solving without the need for human intervention.

More natural and personalized interactions

Edge UOL clients enjoy numerous benefits when using these tools, from quick and simplified responses to customized reports that meet their specific needs. Generative AI enables process automation, resulting in more natural and personalized interactions, while advanced analytics guarantees a proactive approach to problem solving, and enables intuitive and informative exploration of the data by the users themselves.

“The use of AI sets us apart from our competitors and reinforces our position as an innovative organization in technological solutions that offers smarter and more adaptable services in a constantly evolving sector,” adds Rodrigo Lobo, COO of Edge UOL.

Tags:
Artificial IntelligenceTechnology

Related

Cybersecurity Hybrid & Multicloud Services

Edge UOL lists 9 technology trends for 2025

Edge UOL
Innovation Infrastructure IoT

Edge UOL transforms Brazilian businesses with integrated IoT solutions

Edge UOL
Innovation Infrastructure Private Networks

Edge UOL keeping an eye on the private networks market

Edge UOL
Oracle Cloud Infrastructure (OCI)

Edge UOL expands cloud portfolio in partnership with Oracle

Edge UOL

Get in touch

Our team of specialists is ready to meet your company's demands, so it can achieve better results.

Contact usseta
Logo Edge UOL

Edge UOL

Who we are Careers Partners News

Partners

Case Studies

Solutions

ManageEngine Hybrid & Multicloud Services Edge VMware Cloud AI Operations Cybersecurity Private Networks Payment Solutions Hosting and Colocation

Tech Universe

Cybersecurity Cloud Computing Payment Gateway ITSM and IT Governance IoT and Edge Computing Autonomous Operations Digital Transformation Private Networks

Tech Insights

Articles E-books Events Web series

Contact Us

Grupo UOL
Privacy Policy
Terms of use
Information security
Quality management policy
Accessibility
facebook Edge UOL linkedin Edge UOL youtube Edge UOL instagram Edge UOL
© Edge UOL - 2021 - 2025 - All rights reserved
Logo LVT