Edge UOL’s specialized consulting services enhance technology processes and tools, aiming to promote operational excellence and a culture of Continuous Improvement
Edge UOL, a Brazilian company specializing in IT infrastructure services, is transforming agile governance in the banking sector through its innovative and tailored solutions. With a focus on understanding the maturity of its clients’ IT processes, the company develops precise and operational strategies that address the specific needs of each organization.
Edge UOL’s consultancy begins with a detailed collection of information and expectations from stakeholders, identifying the challenges faced by internal teams. Based on this mapping, conducted by a multidisciplinary team, the company applies market-leading practices and methods to create integrated solutions that foster a culture of Continuous Improvement and Value Delivery.
Edge UOL’s consultants identify ways to achieve operational excellence in IT and business areas through conversations and mapping exercises. Their approach is rooted in four fundamental pillars: people, processes, tools, and methodologies, ensuring transparency and collaboration across all hierarchical levels — strategic, tactical, and operational.
Edge UOL’s initiatives have already delivered significant results, including the review of key ITSM processes, a 50% optimization of the service catalog, and an increase in maturity levels from 1 to 4. Additionally, there was a 67% reduction in declared crises, a 60% decrease in incident reopening rates, and a 25% reduction in emergency changes.
59 improvement opportunities and 45 recommendations mapped
The implementation of agile governance solutions has resulted in cost reductions, resource optimization, competitive advantages, increased client trust, and risk mitigation. For instance, in one financial institution, 59 improvement opportunities were identified, along with 45 recommendations for future implementation. Furthermore, all employees, from IT teams to business areas, received comprehensive training.
Edge UOL’s excellence is backed by certifications in ISOs 20,000, 9,001, and 27,000, as well as ISAE and PCI recognitions. The company leverages market-leading methodologies such as Management 3.0, ITIL, Lean, COBIT, Scrum, and Kanban, ensuring the adoption of best practices for effective solutions. Additionally, it employs advanced tools for project control and ticket management, delivering reliability, transparency, and flexibility in process execution.
“At Edge UOL, we are committed to transforming agile governance in the banking sector by delivering tailored solutions that meet each client’s specific needs. Our focus is to foster a culture of Continuous Improvement and Value Delivery, ensuring operational excellence at all hierarchical levels,” explains Rodrigo Lobo, COO of Edge UOL.
“Through our recognized certifications and methodologies, we guarantee the implementation of market-leading practices, driving cost reductions, resource optimization, and increased client trust,” says Cassia Sobral, Head of IT Governance at Edge UOL. “We are proud of the results we’ve achieved and will continue innovating to address the sector’s key demands.”
