AI Operations
Artificial Intelligence for IT Operations with cutting-edge technology
Count on Edge UOL to manage critical and complex technology environments
Managing critical and complex environments can be challenging for most companies, whether they’re in a private data center, the cloud, or a hybrid infrastructure. Monitoring, addressing incidents and requests, and ensuring the environment is up-to-date and automated can be a daunting task for internal teams.
Edge UOL has a team of certified and specialized professionals across various disciplines to provide intelligent management of environments like Service Desk and Field Service, NOC, Operating Systems, Databases, Networking, Platforms, Observability and Monitoring, Security, and more.
Edge UOL holds ISO 20.000 certification
ISO/IEC 20000 is an international certification that focuses on IT service management practices inspired by the ITIL Library (Information Technology Infrastructure Library). The ISO 20000 certification ensures that Edge UOL’s professionals provide more effective support services tailored to your company’s needs.
Acting as an advisor, Edge UOL’s multidisciplinary team delivers smart solutions with creativity and efficiency in 24×7 operations and service levels tailored to your company’s requirements, either autonomously or on a dedicated basis, applying artificial intelligence and machine learning to contextualize and automate the management and administration processes.
Edge UOL services cover a wide range of crucial infrastructure needs:
- Managed Services: Complete IT environment management for your business, from monitoring to administration, with dedicated professionals or Edge UOL Premium support
- Observability and Monitoring: Smart solutions for contextualized visibility, understanding relationships and interdependencies of infrastructure environments and applications to scale your business with confidence and technical support
- Patch Management as a Service: Automation and management of software updates to keep systems secure and compliant without overburdening internal IT teams
- Squads: Allocation of professionals and teams with the necessary skills for each type of project
- SAP Services: Consultants with expertise in various SAP modules
Reduce costs, optimize operations, and simplify your organizational structure with Edge UOL’s services
Solutions for your business
Managed Services
Services and support for Infrastructure Governance, user support, and more
Intelligent Monitoring and Observability
Identify the underlying cause of problems through evaluation and understanding of systems
Squads
Multidisciplinary teams with specialists that serve your company in a personalized way
SAP Services
We implement and manage SAP Basis for diverse environments
Patch Management as a Service
Protect your systems with Patch Management as a Service
Quality and Security
At Edge UOL, we focus on your growth, with certified professionals delivering internationally recognized quality, acknowledged by ISG Provider Lens.
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Certifications
ISO 27.001
ISO 9.001
ISO 20.000
PCI - DSS
ISAE 3402
ISG Provider Lens Highlights
Discover more about this technology
Edge UOL deciphers technology in straightforward, easy-to-understand language to transform your company's IT area.
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Discover more about Edge UOL
A company made by creative people, anticipating the future, creating technology solutions.
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