Change from Autonomous Operations to AI Operations aligns with the evolution and modernization of IT services
Edge UOL, a Brazilian company specializing in IT infrastructure services, announced the renaming of one of its main Innovation Studios from “Autonomous Operations” to “AI Operations.” This change aims to more accurately reflect the scope and sophistication of the services offered by the company, which now robustly integrate generative artificial intelligence (GenAI) and predictive capabilities across all operations.
The name change reflects the reality of the AI Operations Innovation Studio’s activities, which go beyond task automation to incorporate advanced AI solutions for optimizing and managing hybrid and multicloud environments. This strategic move positions Edge UOL as a business advisor, enabling modernization and scalability in clients’ operations while optimizing costs and increasing operational efficiency.
“The integration of generative AI into our operations allows for more precise prediction and faster decision-making, resulting in more resilient and optimized IT environments for our clients,” explains Leonardo Schumacher, head of the AI Operations Innovation Studio. “We have implemented a significant cultural transformation at Edge UOL, empowering our professionals and reshaping our processes to support the most complex and demanding operations.”
At the AI Operations Innovation Studio, Edge UOL implements a broad range of technologies encompassing automation and integration of IT systems. This includes everything from endpoint management to the operation of complex and diverse environments, connecting solutions designed by the company’s Solution Architecture team with each client’s specific needs. Partnerships with global technology providers, offering revolutionary alternatives in automation and intelligence, further strengthen the ecosystem created to ensure visibility, impact analysis, management, support, and security of digital business environments.
The benefits of this approach are clear: in addition to improving the prediction and resolution of problems, Edge UOL optimizes IT costs for its clients and creates customized solutions for complex challenges. Now equipped with an AI Operations Innovation Studio, the company is even better prepared to support large enterprises in their most demanding operations, solidifying its position in the market as a leader in IT infrastructure services.
Expectations and Outlook
The adoption of GenAI is seen as a major revolution, enhancing clients’ environments to make them more optimized, resilient, and high-performing. This new chapter elevates Edge UOL into the select group of IT service providers in Brazil that cater to enterprise companies, regardless of their industry.
“Renaming our Innovation Studio to AI Operations reflects the continuous evolution of our practices and technologies. We are committed to offering solutions that truly represent the innovation and efficiency our clients expect from us,” says Rodrigo Lobo, COO of Edge UOL.
